Terms and Conditions
Confirmations
Waiting time
No shows
Full Service Agreement and Terms
At Elite Moves, we strongly believe in the service levels we provide to our clients, all of which have been set out herein our service agreement. The agreement below details our standard practices, guidelines and mode of operation, from beginning to the settlement of the service.We pride ourselves in our flexibility of services and endeavour to meet our clients’ requirements where possible. Please contact us to discuss any additional requests you may have.
Rates and charges will be as agreed. On completion of our negotiations, we will formally issue a letter stating the rates along with any other additional information.
Rates and charges are subject to change without notice. TSC Chauffeurs will inform clients of any changes, before accepting any bookings which have been affected. Due to the nature of our business, waiting, parking and cancellation charges will apply from time to time. We operate a fair policy system and will aim to absorb these charges if possible.
Our current waiting times are 30 minutes at all airports and 10 minutes at all other addresses.
Bookings and Contact Details
Telephone:
Email: bookings@elitemoves.com.au (for urgent bookings please call the booking line)
Online: www.elitemoves.com.au – clients will need to register beforehand to use the online booking form (for urgent bookings please call the booking line)
FOR URGENT BOOKINGS (i.e. within 4 hrs of travelling) – please call the booking line.
Cancellation Policy
Airport Transfers
Airport departures
At the time of booking airport transfers please ensure you have supplied us with the passengers’ name and mobile number.
Travelling times, distance, traffic and a safety buffer should all be taken into consideration to ensure the client arrives at the airport with sufficient time to check-in. If unsure please contact our office for advice, we will be more than happy to assist.
We will not be able to inform clients of any delays or cancellations in flight departures.
We request all clients provide accurate information on passenger numbers and luggage pieces when making a booking, to avoid any complications or delays. Please note due to the executive nature of our services, our drivers will refrain from overloading vehicles and transporting luggage on passenger seats.
Airport Arrivals
At the time of booking please ensure you have supplied us with the passengers’ name and mobile number.
Once we have received the flight detail, our controllers will track the flight arrival time for any early arrivals or delays and to ensure the chauffeur is waiting for the client at the designated meeting point.
Designated meeting points are usually at the information desks at most airports. This is the normal procedure at airports.
Drivers will initially make contact with the client via a telephone call or SMS message once the flight has landed to confirm they are waiting at the designated meeting point. If unable to do so, the driver will be at designated meeting point holding up a name board.
Clients can request additional information to be put on name boards besides the passenger name if they wish to do so.
Unfortunately we are unable to provide the client with the drivers’ phone number due to logistical reasons.
Vehicles
All our vehicles are:
- Fully insured.
- Clean on the interior and exterior (exterior is weather dependent).
- Less than three years old.
- Fitted with Satellite Navigation.
- Fitted with a tracking device or with a back to base communication device.
Drivers
All our drivers are:
- Able to speak and understand English.
- Clean, hygienic and presentable.
- Able to assist with handling luggage.
- Available on a mobile phone (phone number will be provided on request).
Payments & Credit Terms
- Credit facilities will be considered upon application.
- Payments can be made by debit/credit card through our secured online payment service.
- Payments can also be made in cash directly to the driver.